Frequently asked questions

My Account

Who can see the information that I provide to MAKE UP FOR EVER?

Please refer to our Privacy Policy.

How do I access my information?

Please "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and change your account/personal information. For more assistance, please contact your local Customer Service.

What should I do if I have forgotten my account password?

Please click on the "Sign In" button at the top right hand corner of the page, and click on "Help! I forgot my password" in the pop up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

Can I edit my information?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and edit your personal information.

Can I close my account?

If you wish to close your account, please send us an email at unregister@makeupforever.fr.

Shopping

Where can I buy MAKE UP FOR EVER products?

MAKE UP FOR EVER products are exclusively sold at Sephora (in store and online), however we also have MAKE UP FOR EVER Boutiques and retailers around the world. To find a location near you, please visit our Store Locator.

Can I buy online?

Unfortunately, MAKE UP FOR EVER does not offer an online shopping service at the moment.

Do you accept international orders?

Unfortunately we can not accept any international orders. To buy MAKE UP FOR EVER products please visit your local website or visit our Store Locator to find a location near you.

What is your return policy?

Please contact your local Customer Service or call a MAKE UP FOR EVER Boutique.

Products & product use

Where & how can I learn about product use/application?

Learn how to recreate our Looks and learn How To achieve specific makeup techniques in our Learn section, where you will also find a selection of Pro Tips. If you are looking for specific product application, you can find a "How to apply" in each product page. And if you still have not found what you are looking for you can always visit one of our stores where one of our makeup artist will be able to give you more targeted application advice.

Does MAKE UP FOR EVER provide public makeup lessons?

MAKE UP FOR EVER offers interactive and personalized makeup sessions within Sephora store called Make Up School. These Make Up Schools are a unique teaching concept that offer to educate consumers on application techniques and how to achieve specific looks. For more information, visit our Make Up School section.

I would like to get a professional makeup result. Who should I reach out to ?

You can either go to one of our Make Up Schools within some Sephora stores, where you will be able to follow interactive and personalized makeup sessions. You can also learn how to recreate our Looks and learn How To achieve specific makeup techniques in our Learn section. And if you still have not found what you are looking for, you can always visit one of our Boutiques where one of our makeup artists will teach you specific techniques.

How can I get product samples?

From time to time, samples are available at MAKE UP FOR EVER Boutiques and counters. However, for the time being we do not mail out samples by request. Nevertheless, feel free to visit one of our stores, our pro makeup artists will be pleased to help you test our products and find what suits you best.

I can not find my favorite MAKE UP FOR EVER product anymore. Why is that?

It is possible that the product you are looking for has been discontinued, and if that is the case it has surely been replaced by a similar but more efficient product. For more information, please contact your local Customer Service or visit one of our stores.

Product ingredients

I have a question concerning product ingredients. Who do I reach out to?

If your question concerns a specific product, you have all the ingredients listed on the product packaging. You can also have a look at the product's page on our website where you will find ingredient and formula related information. However, if you wish to have more general information, please contact your local Customer Service.

Pros

I am a makeup artist. Is there a MAKE UP FOR EVER Pro membership program and how can I become a member?

As a Pro makeup brand, MAKE UP FOR EVER has a Pro membership program, the Backstage Card. For more details or to apply, please visit the Pro Only section on this website or visit a local Pro MAKE UP FOR EVER Boutique. The Pro Membership can be requested online, on the International, US and French websites.

How long does my membership last and how do I renew it?

The Pro membership is valid 2 years and can be renewed in a Pro MAKE UP FOR EVER Boutique where it was delivered first time round.

What are the MAKE UP FOR EVER Pro member benefits?

A Pro member has a Pro discount and will receive exclusive Pro information about the brand.

I would like to promote MAKE UP FOR EVER products? How can I become a distributor?

Please contact the International Pro Business Director through Contact in our website.

Academy

How are students selected for the Academy?

Applicants for an intensive training are required to fill in a registration form. Applicants for a long training will be rigorously selected. They will need to fill in an application file and meet with a professor for an interview, who will assess the applicant's personality and motivation.

What criteria is the final assessment of students based on?

For long training, a continuous assessment is made throughout the program. On top of that, and depending on the length of the program, students either have to submit a book of their work (assessed by a jury of professional makeup artists and Dany Sanz) or present different makeup creations as well as a portfolio of photos to the jury.

What certification is delivered at the end of a Long Training program?

The Academy is a government approved training center. For long trainings, the Academy delivers a Professional Certificate upon completion of the program. For intensive trainings, the Academy delivers a Certificate of Attendance to an Intensive Training.

How can I find funding support for my training?

International applicants shall consult their local banks for personal loans or local governments for funding possibilities. French applicants will find more information in this document.

How can I enroll at the MAKE UP FOR EVER Academy?

If you wish to apply for one of our trainings, please contact us at academy@makeupforever.fr in order to receive the application file, or fill the online form.

What are the opportunities after a long training program at the Academy?

There are different opportunities such as freelance makeup artist (TV, short movies, musicals…), makeup artist for a brand (points of sale), international trainer for a brand, specific craftsmanship…

I am interested in modeling for the Academy. How do I apply?

Please contact us at modele-academy@makeupforever.fr.

I am interested in offering an internship program. Whom should I contact?

For further information about offering internships to our students, please contact Ms. Magda SADAOUI, Business Development & Partnerships Project Leader, at sadaouim@makeupforever.fr.

Brand

How can I apply for a position as a makeup artist or another position at MAKE UP FOR EVER?

Please check our careers opportunities, and/or visit the LVMH website.

How can I be informed about what is new at the MAKE UP FOR EVER? (corporate news, product releases, interviews, events…)

You can find all the lastest MAKE UP FOR EVER news in our online Magazine, in The Brand and you can find all the latest step by steps in our Learn section. You can also subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about our exclusive news, makeup tips, interviews, events.