Frequently asked questions

My Account

Who can see the information that I provide to MAKE UP FOR EVER?

Please refer to our Privacy Policy.

How do I access my information?

Please "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and change your account/personal information. For more assistance, please contact your local Customer Service.

What should I do if I have forgotten my account password?

Please click on the "Sign In" button at the top right hand corner of the page, and click on "Help! I forgot my password" in the pop up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

Can I edit my information?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and edit your personal information.

Can I close my account?

If you wish to close your account, please send us an email at unregister@makeupforever.fr.

Shopping

Where can I buy MAKE UP FOR EVER products?

MAKE UP FOR EVER products are exclusively sold at Sephora (in store and online), however we also have MAKE UP FOR EVER Boutiques and retailers around the world. To find a location near you, please visit our Store Locator.

Can I buy online?

Unfortunately, MAKE UP FOR EVER does not offer an online shopping service at the moment.

Do you accept international orders?

Unfortunately we can not accept any international orders. To buy MAKE UP FOR EVER products please visit your local website or visit our Store Locator to find a location near you.

What is your return policy?

Please contact your local Customer Service or call a MAKE UP FOR EVER Boutique.

Products & product use

Where & how can I learn about product use/application?

Learn how to recreate our Looks and learn How To achieve specific makeup techniques in our Learn section, where you will also find a selection of Pro Tips. If you are looking for specific product application, you can find a "How to apply" in each product page. And if you still have not found what you are looking for you can always visit one of our stores where one of our makeup artist will be able to give you more targeted application advice.

I would like to get a professional makeup result. Who should I reach out to ?

You can learn how to recreate our Looks and learn How To achieve specific makeup techniques in our Learn section. And if you still have not found what you are looking for, you can always visit one of our Boutiques where one of our makeup artists will teach you specific techniques.

How can I get product samples?

From time to time, samples are available at MAKE UP FOR EVER Boutiques and counters. However, for the time being we do not mail out samples by request. Nevertheless, feel free to visit one of our stores, our pro makeup artists will be pleased to help you test our products and find what suits you best.

I can not find my favorite MAKE UP FOR EVER product anymore. Why is that?

It is possible that the product you are looking for has been discontinued, and if that is the case it has surely been replaced by a similar but more efficient product. For more information, please contact your local Customer Service or visit one of our stores.

Product ingredients

I have a question concerning product ingredients. Who do I reach out to?

If your question concerns a specific product, you have all the ingredients listed on the product packaging. You can also have a look at the product's page on our website where you will find ingredient and formula related information. However, if you wish to have more general information, please contact your local Customer Service.

Brand

How can I apply for a position as a makeup artist or another position at MAKE UP FOR EVER?

If you are you interested in the career opportunities in Make Up For Ever, please email us at cs@makeupforever.hk.

How can I be informed about what is new at the MAKE UP FOR EVER? (corporate news, product releases, interviews, events…)

You can find all the lastest MAKE UP FOR EVER news in our online Magazine, in The Brand and you can find all the latest step by steps in our Learn section. You can also subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about our exclusive news, makeup tips, interviews, events.