FAQ – MAKE UP FOR EVER

FREQUENTLY ASKED QUESTIONS

My Account

Who can see the information that I provide to MAKE UP FOR EVER?

How do I access my information?

Click "Sign In" at the top right hand corner of the page and enter your first name, last name, email and password in the pop up window that will appear. Then, in "My Account" in the top right corner of the page, you will have access to your account/personal informations. For more information, please reach out our Customer Service.

What should I do if I have forgotten my account password?

Please click on the "Sign In" button at the top right hand corner of the page, and click on "Help! I forgot my password" in the pop up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

Can I edit my information?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and edit your personal information.

HOW CAN I RATE ANT REVIEW PRODUCTS?

Reviews allow users to write comments and add ratings for individual products. You must be registered on MAKEUPFOREVER.com/CA in order to rate and review products. To add a new review, click on Write a Review button. If you are not logged into the site this button will redirect to login pop-up. After successful login, you will be redirected back to the page. The following fields are required to be filled in: Overall Rating, Nickname, Title of Review (up to 100 characters), Review (50 characters minimum). Click on Submit button or Close button to cancel commenting. After submitting the comment the review will not be displayed until approved by MAKE UP FOR EVER.

WHAT ARE THE HEARTS DISPLAYED NEXT TO A PRODUCT NAME?

By clicking the heart next to a product name, you are able to keep track of all your favorite MAKE UP FOR EVER products in a personalized list. You must be registered on MAKEUPFOREVER.COM/CA to take advantage of this feature. Once registered with MAKEUPFOREVER.COM/CA, click the heart next to the product you want to add to your list. To access your list, click the 'heart' from the right-hand navigation or click on 'my account' in the top right hand corner of the page. To register, click "Sign In" at the top right hand corner of the page and enter your first name, last name, email and password in the pop up window that will appear. Select the email newsletters you would like to receive. Then click on "Join".

CAN I CLOSE MY ACCOUNT?

If you wish to close your account please contact our Customer Service.

Shopping

Where can I buy MAKE UP FOR EVER products?

MAKE UP FOR EVER is available exclusively at Sephora stores throughout Canada. To find the store nearest you, please visit our Store Locator.

CAN I BUY MAKE UP FOR EVER ONLINE?

MAKE UP FOR EVER can be purchased online through Sephora.ca

PRODUCTS AND PRODUCT USE

WHERE & HOW CAN I LEARN ABOUT PRODUCT USE/APPLICATION?

Learn how to recreate our Looks and learn How To achieve specific makeup techniques in our Learn section, where you will also find a selection of Pro Tips. If you are looking for specific product application, you can find a "How to apply" in each product page. And if you still have not found what you are looking for you can always visit one of our stores where one of our makeup artist will be able to give you more targeted application advice.

How can I get product samples?

Samples are occasionally available at Sephora stores and Sephora.ca. Limited quantities available. However, we currently do not mail out samples by request. Feel free to visit one of our stores where a makeup artist will be pleased to help you test our products and find what suits you best.

How can I get product samples?

I can not find my favorite MAKE UP FOR EVER product anymore. Why is that?

We apologize if you are no longer able to find your favourite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service.

HOW CAN I RECEIVE PRODUCT SPONSORSHIP FOR REVIEWING PRODUCTS ON MY BLOG/VLOG?

We review blogger/vlogger requests on a case by case basis. Please send your media kit at pr@makeupforever.ca if you’d like to submit an inquiry.

PRODUCT INGREDIENTS

I have a question concerning product ingredients.

If your question concerns a specific product, you have all the ingredients listed on the product packaging.

DO MAKE UP FOR EVER PRODUCTS CONTAIN HEAVY METALS?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold, and ensure maximum product safety for consumers.

IS THE SILICA IN HD MICROFINISH POWDER DANGEROUS?

I am a makeup artist. Is there a MAKE UP FOR EVER Pro membership program and how can I become a member?

MAKE UP FOR EVER'S HD Microfinish Powder utilizes amorphous silica, which does not pose a health risk in regard to makeup application.

DO MAKE UP FOR EVER PRODUCTS CONTAIN PARABENS?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben free. Our HD Foundation range has also been reformulated to eliminate parabens. As we are transitioning from the old formula to the new one, please read the packaging before purchasing the product to ensure you have the new version.

ARE MAKE UP FOR EVER PRODUCTS VEGAN?

Our products are not vegan, as many items contain ingredients such as beeswax and other natural elements.

ARE MAKE UP FOR EVER PRODUCTS GLUTEN FREE?

The following MAKE UP FOR EVER products may contain gluten, or trace elements of gluten: Plasto Wax, Matte Lip, Mat Velvet+, Lift Concealer, Moisturizing Lip Balm and Duo Mat. To the best of our knowledge, the rest of our products are gluten-free based on the information provided by our raw materials suppliers.

DO MAKE UP FOR EVER PRODUCTS HAVE NUTS IN THEM?

The following products may contain nuts: Aqua Liner (Coconut Oil), Camouflage Cream, Eyeliner Cake and Clown White (Hydrogenated Coconut Oil), Concealer Pencil, Lip Liner Pencil, Eye Pencil (Hydrogenated Coco-Glycerides).

PROS

I am a makeup artist. Is there a MAKE UP FOR EVER Pro membership program and how can I become a member?

MAKE UP FOR EVER offers a 40% discount to makeup artists and 20% discount to makeup students and industry professionals. To apply for a Backstage Card, reach out to backstage@makeupforever.ca for any information about the program.

How long does my membership last and how do I renew it?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and can be renewed by reaching out to backstage@makeupforever.ca. The Student/Industry Professional Discount of 20% is valid for 1 year and can be renewed by reaching out to backstage@makeupforever.ca.

What are the MAKE UP FOR EVER Pro member benefits?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education.

I LOST MY BACKSTAGE CARD, HOW DO I RECEIVE A NEW ONE?

We are not sending out physical Backstage Cards at this time. You can shop with your Backstage Card discount by providing your name and Backstage Card number (you will also be asked to show photo ID). If you need your Backstage Card number or expiration date, please email info@makeupforever.ca for assistance.

WHERE CAN I USE MY BACKSTAGE CARD?

The Backstage Card discount can be used at:
The Sephora location is no longer available as we closed these locations. Only Proloft locations and email are valid.
PROLOFT (by appointment only, by phone 1-844-288-4445 and email info@makeupforever.ca)

Proloft Montreal
1260 Crescent suite 100
Montreal, QC
H3G 2A9

Proloft Toronto
12 St Joseph suite 102
Toronto, On
M4Y 1J7

Curlique Beauty Boutique
410 Robson
Vancouver, BC
V6B 0H3

CAN I USE MY BACKSTAGE CARD INTERNATIONALLY?

Backstage Cards issued in the Americas may be valid in select countries worldwide. Discounts may vary. More information can be found on the international version of MAKEUPFOREVER.COM.

WHAT OTHER COUNTRIES OFFER THE BACKSTAGE CARD?

Your Backstage Card Professional discount is valid in Canada & US. Select countries such as France may also honor the Backstage Card discount. Each country may be different, so please check with the country you are travelling to for their guidelines

I AM A PRO MAKEUP ARTIST AND DO NOT LIVE IN A COUNTRY THAT OFFERS THE BACKSTAGE CARD. CAN I BENEFIT FROM THE PROGRAM? IF I VISIT A MAKE UP FOR EVER BOUTIQUE IS IT POSSIBLE TO RECEIVE THE PRO DISCOUNT?

No, you will need to be a resident in Canada or US to apply for the Backstage Card Program in Canada & US. The Pro Loft may be able to honor a one-time professional discount for you if visit our Montreal Pro Loft. Please call 1-844-288-4445 for details that you will need to bring with you if you are an international artist travelling to Canada.

I CURRENTLY HAVE A 20% STUDENT/INDUSTRY DISCOUNT, BUT AM NOW A WORKING MAKEUP ARTIST. HOW DO I REAPPLY FOR THE 40% MAKEUP ARTIST DISCOUNT?

Please email backstage@makeupforever.ca with your First and Last name, Backstage Card number, and the proper makeup artist credentials.

I HAVE A GENERAL PRO QUESTION AND WOULD LIKE TO SPEAK TO SOMEONE DIRECTLY.

Please call 1-844-288-4445

Academy

IS THERE A MAKE UP FOR EVER ACADEMY IN CANADA?

Unfortunately, there is no MAKE UP FOR EVER Academy in Canada at the moment, the closest Academy is the MAKE UP FOR EVER Academy located in New York.

Brand

I WANT TO WORK FOR MAKE UP FOR EVER; WHERE CAN I SUBMIT MY RESUME?

Please send your resume and cover letter to info@makeupforever.ca. Please note that only selected candidates will be contacted.

How can I be informed about what is new at the MAKE UP FOR EVER? (corporate news, product releases, interviews, events…)

You can find all the lastest MAKE UP FOR EVER news in our online Magazine . You can also subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about our exclusive news, makeup tips, interviews, events. Our latest news are also shared on our Facebook and Twitter accounts.

Customer service

If you have any other questions, please visit or contact one of our stores to reach your local Customer Service.