Frequently asked questions

My Account

Who can see the information that I provide to MAKE UP FOR EVER?

Please refer to our Privacy Policy.

How do I access my information?

Click "Sign In" at the top right hand corner of the page and enter your first name, last name, email and password in the pop up window that will appear.
Select the email newsletters you would like to receive and whether or not you will be registering as a PRO. Then click on "Join". By registering on the site, you will be able to rate and review products and create a personalized list of favorites. For more assistance, please contact our Customer Service.

What should I do if I have forgotten my account password?

Please click on the "Sign In" button at the top right hand corner of the page, and click on "Help! I forgot my password" in the pop up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

Can I edit my information?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right hand corner of the page, and enter your email and password in the pop up window that will appear. Then click on "My Account" at the top right hand corner of the page where you will be able to see and edit your personal information.

Can I close my account?

If you wish to close your account please contact our Customer Service.

How can I rate and review products?

Reviews allow users to write comments and add ratings for individual products. You must be registered on MAKEUPFOREVER.com in order to rate and review products. To add a new review, click on Write a Review button. If you are not logged into the site this button will redirect to login pop-up. After successful login, you will be redirected back to the page. The following fields are required to be filled in: Overall Rating, Nickname, Title of Review (up to 100 characters), Review (50 characters minimum). Click on Submit button or Close button to cancel commenting. After submitting the comment the review will not be displayed until approved by MAKE UP FOR EVER.

What are the hearts displayed next to a product name?

By clicking the heart next to a product name, you are able to keep track of all your favorite MAKE UP FOR EVER products in a personalized list. You must be registered on MAKEUPFOREVER.COM to take advantage of this feature. Once registered with MAKEUPFOREVER.COM, click the heart next to the product you want to add to your list. To access your list, click the 'heart' from the right-hand navigation or click on 'my account' in the top right hand corner of the page. To register, click "Sign In" at the top right hand corner of the page and enter your first name, last name, email and password in the pop up window that will appear. Select the email newsletters you would like to receive and whether or not you will be registering as a PRO. Then click on "Join".

Shopping

Where can I buy MAKE UP FOR EVER products?

MAKE UP FOR EVER products are sold exclusively at Sephora stores, Sephora.com, Sephora inside jcpenney and MAKE UP FOR EVER Boutiques. You can shop from our complete product range at any of the MAKE UP FOR EVER Boutiques. To find a location near you, please visit our Store Locator.

Can I buy online?

Unfortunately, MAKE UP FOR EVER does not offer online shopping at the moment, however, our e-commerce website will be launching in 2014. MAKE UP FOR EVER products can currently be purchased online at Sephora.com.

Do you accept international orders?

Unfortunately we cannot accept any international orders. To purchase MAKE UP FOR EVER products, please visit your local website or visit our Store Locator to find a location near you.

What is your return policy?

If an item is purchased at Sephora, please contact Sephora regarding their return policy. If an item is purchased at a MAKE UP FOR EVER Boutique, please call that Boutique directly. A list of stores can be found here.

Products & product use

Where & how can I learn about product use/application?

Learn how to recreate Looks, master specific makeup techniques and find a selection of Pro Tips in our Learn section. If you are looking for specific product application tips, you can find "How to apply" information on each product page. If you still have not found what you are looking for, visit a MAKE UP FOR EVER Boutique or Sephora store where a makeup artist will be able to give you more specific application advice.

Does MAKE UP FOR EVER provide public makeup lessons?

We offer interactive and personalized makeup lessons at MAKE UP FOR EVER Boutiques and Boutiques within Sephora at our Make Up School. Our Make Up Schools utilize a unique teaching concept thats helps clients learn application techniques and how to achieve specific looks. For more information and to book an appointment online, visit our Make Up School section.

How can I get product samples?

Samples are occasionally available at MAKE UP FOR EVER Boutiques, Sephora stores and Sephora.com. However, we currently do not mail out samples by request. Feel free to visit one of our stores where a make up artist will be pleased to help you test our products and find what suits you best.

I can not find my favorite MAKE UP FOR EVER product anymore. Why is that?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service or visit one of our stores.

Product ingredients

I have a question concerning product ingredients.

If your question concerns a specific product, you have all the ingredients listed on the product packaging.

Do MAKE UP FOR EVER products contain heavy metals?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold, and ensure maximum product safety for consumers.

Is the silica in HD Microfinish Powder dangerous?

MAKE UP FOR EVER'S HD Microfinish Powder utilizes amorphous silica, which does not pose a health risk in regard to makeup application.

Do MAKE UP FOR EVER products contain Parabens?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben free. Our HD Foundation range has also been reformulated to eliminate parabens. As we are transitioning from the old formula to the new one, please read the packaging before purchasing the product to ensure you have the new version.

Are MAKE UP FOR EVER products vegan?

Our products are not vegan, as many items contain ingredients such as beeswax and other natural elements.

Are MAKE UP FOR EVER products gluten free?

The following MAKE UP FOR EVER products may contain gluten, or trace elements of gluten: Plasto Wax, Matte Lip, Mat Velvet+, Lift Concealer, Moisturizing Lip Balm and Duo Mat. To the best of our knowledge, the rest of our products are gluten-free based on the information provided by our raw materials suppliers.

Do MAKE UP FOR EVER products have nuts in them?

The following products may contain nuts: Aqua Liner (Coconut Oil), Camouflage Cream, Eyeliner Cake and Clown White (Hydrogenated Coconut Oil), Concealer Pencil, Lip Liner Pencil, Eye Pencil (Hydrogenated Coco-Glycérides).

Pros

I am a makeup artist. Is there a MAKE UP FOR EVER Pro membership program and how can I become a member?

To apply for a Backstage Card online, click here or visit a local MAKE UP FOR EVER Boutique. If registering online, you must first sign up for a MAKEUPFOREVER.COM account, then click 'Register me as a professional'. Check the box 'I don't have a backstage card and would like to register as Pro', then fill in the form fields below it and attach two proofs of profession along with photo identification, and click 'Save'. You should receive your application approval status, or a request for more information, within 2 months.

How long does my membership last and how do I renew it?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and can be renewed at the MAKE UP FOR EVER NYC Studio, our Boutiques or online. The Student/Industry Professional Discount of 20% is valid for 1 year. Click here to renew your membership.

What are the MAKE UP FOR EVER Pro member benefits?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education.

If I'm already a Backstage Card member, do I have to register on MAKEUPFOREVER.COM to use my card?

No, you do not have to register on MAKEUPFOREVER.COM to use your Backstage Card at our Boutiques, but you will need to register if you want to rate and review products, create a list of favorites and eventually purchase online with your Pro discount.

If I'm already a Backstage Card member can I link it to my MAKEUPFOREVER.COM account?

Yes, if you are already a Backstage Card member, please take the following steps to tie your new MAKEUPFOREVER.COM account to your existing Backstage Card account.
Click 'Sign In' and register with the same First Name, Last Name and email address that is tied to your Backstage Card account. Your password will be new. Click the box for 'Register me as a professional'.
Once logged in, enter your Backstage Card number in the form field provided and click 'save'. Your accounts will now be linked together.

I lost my Backstage Card, how do I receive a new one?

Email your First and Last name, along with any address changes to artistrelations@makeupforeverusa.com.

Where can I use my Backstage Card?

Click here for a link to locations accepting the Backstage Card. To place phone orders, please call the NYC Studio at 212.941.9337. Please note, we do not ship orders outside of the United States.

Can I use my Backstage Card internationally?

Backstage Cards issued in the Americas may be valid in select countries worldwide. Discounts may vary. More information can be found on the international version of MAKEUPFOREVER.COM.

I currently have a 20% Student/Industry Discount, but am now a working makeup artist. How do I reapply for the 40% Makeup Artist discount?

You can email artistrelations@makeupforeverusa.com with your First and Last name and the proper makeup artist credentials, or you can renew online here.

I have a general Pro question and would like to speak to someone directly.

Please call the NYC Studio at 212.377.3836 to speak to a member of the Pro team.

Academy

How are students selected for the Academy?

All students applying for the long/modular programs will be required to submit a portfolio and participate in an interview with the Academy staff. During the interview, a basic makeup technique demo will be required. Students are accepted into the program based on the results of the interview. All Academy programs are designed to provide comprehensive training, maximize creativity and reinforce the skills that are required to work at a professional level in today's makeup industry. MAKE UP FOR EVER Academy programs do not require any pre-requisites. In addition to tuition, each student must pay a $100 application fee to apply for any program.

What is the profile of an Academy student?

No previous formal makeup application experience or education is required to participate in the programs offered at the MAKE UP FOR EVER Academy; however, students should exhibit a strong connection to the art of makeup and have an interest in professional makeup artistry as a career. The following are ideal characteristics of a MAKE UP FOR EVER Academy student: Artistically inspired with a strong creative intuition, self motivated and driven to succeed, experienced or interested in the beauty industry, including fields such as cosmetology, esthetics, hairstyling, cosmetic retail or other related industries, background in fine arts, painting, drawing, sculpting, photography and/or other related fields, strong interest in makeup and experience in application

What certification is delivered at the end of a Long Training program?

Students obtain certificates of completion upon finishing the long program offered at the Academy.

Does the Academy offer financial assistance?

Students are responsible for their own funding. The school of not provide any financial assistance. The Academy is not accredited and cannot accept federal grants, scholarships or loans as tuition payment.

How can I enroll at the MAKE UP FOR EVER Academy?

Applications can be submitted online by clicking here or by contacting us by email: academy@makeupforeverusa.com

What are the opportunities after a long training program at the Academy?

There are many opportunities for freelancers working in theater, film, editorial and retail. Career development is incorporated into the program, but no guaranteed job placement is offered.

Brand

How can I apply for a position as a makeup artist or another position at MAKE UP FOR EVER?

Please visit our careers page for a list of open positions.

How can I be informed about what is new at the MAKE UP FOR EVER? (corporate news, product releases, interviews, events…)

Read all the lastest MAKE UP FOR EVER news in our online Magazine. You can also subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about exclusive news, makeup tips, interviews and events.

Canada

Where can I buy MAKE UP FOR EVER?

MAKE UP FOR EVER is available exclusively at Sephora stores throughout Canada. To find the store nearest you, please use the Sephora store locator.

Au Canada, où peut-on acheter les produits MAKE UP FOR EVER?

Les produits MAKE UP FOR EVER sont disponibles exclusivement dans les magasins Sephora à travers le Canada. Pour trouver le magasin le plus proche de vous, utilisez le localisateur de magasin de Sephora.

Can I buy MAKE UP FOR EVER online?

MAKE UP FOR EVER can be purchased online through Sephora.ca

Peut-on acheter MAKE UP FOR EVER en ligne?

Les produits MAKE UP FOR EVER peuvent être achetés en ligne sur le site Sephora.ca

How can I contact MAKE UP FOR EVER Canada?

Have specific questions? You can reach us at:
Phone: 1-844-288-4445
Fax: 514-288-6662
Email: info@makeupforever.ca

Comment contacter MAKE UP FOR EVER Canada?

Vous avez des questions? Joignez nous au:
Téléphone: 1-844-288-4445
Fax: 514-288-6662
Courriel: info@makeupforever.ca

Is there a PRO program in Canada?

MAKE UP FOR EVER is proud to support Canadian pro artists with the Backstage Card program.

Y a-t-il un programme Pro au Canada?

MAKE UP FOR EVER est fier de supporter les artistes maquilleurs professionnels avec le programme carte Backstage.

Where can I download the registration form for the Canadian Backstage Card program?

Click here to download the registration form for the Canadian Pro program.

Au Canada, où peut-on télécharger le formulaire d'inscription du programme de la carte Backstage?

télécharger le formulaire d'inscription ici.

How can I renew my Backstage Card for the Canadian Backstage Card program?

Email us to renew for your backstage card for the Canadian Pro program.

Comment puis-je renouveler ma carte backstage canadienne?

Contactez-nous par courriel pour renouveler votre carte backstage canadienne.

Where is the Backstage Card discount accepted?

The Backstage Card discount can be used at:
MAKE UP FOR EVER Boutique, Sephora Complexe Les Ailes
MAKE UP FOR EVER Boutique, Sephora Toronto Eaton Centre
PROLOFT (by appointment only, by phone 1-844-288-4445 and email info@makeupforever.ca)

Où accepte-t-on la carte backstage ?

Le rabais PRO est accepté à ces endroits:
MAKE UP FOR EVER Boutique, Sephora Complexe Les Ailes
MAKE UP FOR EVER Boutique, Sephora Toronto Eaton Centre
PROLOFT (sur rendez-vous seulement, au téléphone 1-844-288-4445 ou par courriel info@makeupforever.ca)

I want to work for MAKE UP FOR EVER; where can I submit my resume?

Please send your resume and cover letter to info@makeupforever.ca. Please note that only selected candidates will be contacted.

J'aimerais travailler pour MAKE UP FOR EVER; où puis-je envoyer mon CV?

Veuillez envoyer votre CV et lettre de présentation à info@makeupforever.ca. Veuillez noter que seuls les candidats sélectionnés seront contactés.

How do I reach the Canadian PR/press department?

Feel free to reach out to Lindsey Haywood 514-288-4445 x.226 or by email at haywoodl@makeupforever.ca

Comment peut-on entrer en contact avec le département presse/relations publiques?

N'hésitez pas à contacter Lindsey Haywood au 514-288-4445 x.226 ou par courriel au haywoodl@makeupforever.ca