FREQUENTLY ASKED QUESTIONS

My Account

Who can see the information that I provide to MAKE UP FOR EVER?

How do I access my information?

Login or create an account here. As a registered customer, you will be able to edit your personal information, view your order history up to the last 6 months, and rate and review products.

Can I edit my information?

You can edit your personal and account information as and when you want. Simply login to your account here to edit your saved addresses and contact preferences.

What should I do if I have forgotten my account password?

Click here and then click on Forgot Password. Enter your email in the box that pops up. You will receive an email within 5-10 minutes. Please be sure to check your spam/junk email box.

Can I close my account?

If you wish to close your account, please contact us.

Shopping

Where can I buy MAKE UP FOR EVER products?

You can shop our complete product range here on this website or the Pro Studio located at 8 East 12th Street New York, NY 10003. Select products can be found at Sephora stores, Sephora.com, Sephora inside Kohls, Kohls.com, Macys.com, and Nordstrom.com.

Do you accept international orders?

Regrettably, we are unable to process international orders at this time. If you wish to buy MAKE UP FOR EVER products, we suggest exploring our websites in France (FR), Europe (EU), Japna (JP), the United Arab Emirates (AE), Saudi Arabia (SA), and Kuwait (KW), or utilizing our Store Locator to locate a nearby retail store. .

Do you ship to PO Boxes ?

Orders are shipped using UPS and must be directed to a physical address. Regrettably, we are unable to ship to Post Office Boxes or hotels.

Do you ship to Puerco Rico?

We are currently unable to ship to Puerto Rico.

What if I place an order and the items is out of stock?

If a product is out of stock, the item will automatically be removed from your order, and you will receive an email detailing which product was removed. You will not be charged for this item, and we will ship the remaining item(s) to prevent shipment delays.

If your entire order is cancelled, the pending hold will automatically drop from your payment method within 3-5 business days. For more information about the removal of authorization holds, please contact your issuing bank or credit card company.

We suggest joining the waitlist so that you are notified when the item is back in stock. Just go to the product page, choose the product you want, and click Join The Waitlist. Enter your email in the box.

Do you offer discounts?

MAKEUPFOREVER.COM will occasionally give you the opportunity to take advantage of special offers or online promotions. Click here to explore our current promotions or offers. You can also subscribe to our newsletter to be notified of any upcoming promotions.
Please note, you can only use one code or offer/discount per order. Promotions can not be applied to previous purchases. Eligible offers without a code will be automatically applied if the order meets the requirements of eligibility.
If you are a professional makeup artist, student of makeup, or industry professional, please click here for more information about our Backstage Pro Program.

My Promo Code isn't working

All of our promotions come with terms and conditions. Visit our offers page for more information.
Please note, you can only use one code or offer/discount per order. Promotions can not be applied to previous purchases. Eligible offers without a code will be automatically applied if the order meets the requirements of eligibility.

How do I use a promo/coupon code?

To redeem a promo/coupon code, simply enter your code in the section marked “Do you have a promo code?”. This can be found on the right of the shopping bag on desktop or below the shopping bag on mobile. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed as applied. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to Pro (Backstage Cardholder) orders or previously placed orders.

What payment is accepted on MAKEUPFOREVER.COM?

At MAKEUPFOREVER.com, we accept the following payment methods: VISA, Mastercard, American Express, Discover, PayPal and Klarna. Your billing information must be as it appears on your financial statement. If anything is different, the order will not be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement. All payment forms are subject to review. MAKE UP FOR EVER reserves the right to refuse to process any transaction.

I am receiving an error message during checkout.

If you receive an error message while placing your order, please contact your bank to insure there are sufficient funds available. Verify that the credit card and billing information are entered correctly and match the information on your financial statement. If the problem persists, do not attempt multiple orders, and contact our customer service team.

What is Klarna?

Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. For questions regarding Klarna, please visit our Klarna FAQ page.

What is a payment authorization hold for on online order?

When an order is placed, your issuing bank will place a temporary hold to reserve funds equivalent to your pending purchase amount. This hold will be released automatically once your order has shipped and payment is authorized. For more information about the authorization hold time frame, we recommend contacting your bank or credit card company.

My order was canceled. Why am I still being charged?

Orders can be cancelled if the information entered at checkout could not be verified or if they fail to meet our shipping terms. You have not been charged for this order. When an order is placed, your issuing bank will place a temporary hold to reserve funds equivalent to your pending purchase amount. In the case that your order is unsuccessful, the authorization is released automatically. The expiration time frame (typically 5-7 business days) is set by the issuing bank for your payment card. For more information about the removal of authorization holds, please contact your issuing bank or credit card company.

How can I track my order?

You can use our virtual chat or check order form to track the progress of your order. Please note that your order may be split into multiple shipments.

Can I edit or cancel my order once it has been placed?

Orders on our website process very quickly. Unfortunately, we don’t have the ability to cancel or modify an order once it has been placed. If you wish to return the order once received, please find information on our return process here. If your package is still in transit you may contact UPS directly and refuse the shipment. Once we receive the package, we will begin the return and refund process.

What is your return policy?

Please reference our return policy.

I sent a return but I haven't received my refund?

Once a package is received at our facility, the return and refund process can take 21 business days to be completed. You will receive an email when your return is processed, and your refund has been issued.

How do I exchange a product?

We regret that we’re currently unable to offer exchanges. You are welcome to return the item for a full refund and repurchase the desired item. You can find more information on our return process here.

Damaged and defective products.

When your MAKEUPFOREVER.COM order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective,. please send us an email to info@makeupforeverusa.com within 48 hours of receiving your order.
For the fastest service, please provide the order number, item description, picture of the damage or defect, and pictures of the shipping label located on the outer shipping box. Please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund or exchange. Please note your original shipping and handling charges will not be refunded. However, any replacement for a damaged or defective product will be shipped to you free of charge.

My order is marked delivered but I haven't gotten it.

When your tracking information shows that your package was delivered but you can't find it, the driver may have placed it in a safer location out of plain sight or harmful weather. In some cases, packages may show as delivered but could take an additional 24-48 hours. If it has been over the 48-hour period, contact us. Be sure to include your order number and full shipping address so we can open an investigation to try and locate your package.

Does MAKEUPFOREVER.COM have a maximum purchase policy?

We must limit orders to ten of any single item. Please note all orders are subject to review. Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If resale or commercial activity is suspected, orders can be cancelled.

Products

Does Make Up For Ever provide public makeup lessons?

Private makeup lessons are offered at the Pro Studio located at 8 East 12th Street New York, NY 10003. For more information contact the Pro Studio at: 212-947-9337.

Who can I contact for product advice?

If you would like to learn more about how to use our products, you can visit the product page for instructions & Pro tips or click here to use our virtual try on or shade finder. You will also see product recommendations that will pair well with your product.

Click here to watch replays of Live with Our Pros.

For personalized advice, use our contact form and a member of our Customer Service Team would be happy to assist you.

What is the virtual try on/shade finder and how does it work?

The virtual try on and shade finder are tools that can help you see how products will appear to help you find the shade(s) best suited for you. Click here to browse our tools.

Ensure that you are in ample natural lighting on the front of your face. Avoid strong focus lighting on the top, back, and sides of your face.

How can I get product samples?

We currently do not mail out samples by request.

I cannot find my favorite Make Up For Ever product anymore. Why is that?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service or contact the Pro Studio at: 212-947-9337.

When do Make Up For Ever products expire?

The period after opening is indicated by an image near the recycling logo that looks like an opened jar with "6m" or "12m" written inside it. That means that product is to be used within 6 months or 12 months after opening.

It is important to note that websites and other calculators are not verified sources for determining the expiration of products. If you have any concerns about a particular product, please contact us and provide the date and place of purchase, product description, and batch number.

How can I retail Make Up For Ever products or become a distributor?

At this time we are not able to sell our products via individual retail partners. MAKE UP FOR EVER products can be found exclusively at MAKEUPFOREVER.COM, or the Pro Studio located at 8 East 12th Street New York, NY 10003. Select products can be found at Sephora stores, Sephora.com, Sephora inside Kohls, Kohls.com, Macys.com, and Nordstrom.com.

I have a question concerning product ingredients.

A complete list of product ingredients can be found on each product page or product packaging. If your question concerns a specific ingredient, please contact us and provide details of the ingredient(s) & product(s) you are inquiring about.

Do Make Up For Ever products contain heavy metals?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.

Do Make Up For Ever products contain parabens?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben-free.

Are Make Up For Ever products vegan?

There are currently no international standards or regulations defining vegan cosmetics. Our aim is to ensure consumer safety while respecting animal life. We do not test our products on animals and animal-derived ingredients are banned except for the use of a few ingredients justified by the non-sacrifice or non-suffering of the animal and/or absence of a substitute.
Please contact us using our contact form to inquire about the specific product(s) and shade that you are interested in.

Does Make Up For Ever test on animals?

We do not test products or the ingredients used in our cosmetics on animals unless required by law. We abide by this principle since 1989, long before the ban on animal testing was instituted by the European Union in 2013. We are deeply convinced that animal testing must come to an end and we are actively working on the development, validation, and acceptance of alternative methods to animal experimentation.

Are Make Up For Ever products gluten free?

We do not use gluten as an ingredient in our cosmetics products. All the raw materials derived from cereals such as wheat, barely, rye and oats, undergo a thorough purification process to remove the gluten. An internal check ensures the quality of the purified raw material from our supplier.
Despite this high standard, very small traces of gluten can still be present after the purification process but they do not pose any health risk to consumers due to an extremely low concentration. Indeed, as gluten is not absorbed through the skin, no adverse reactions to gluten have ever been reported.
We may recommend that consumers who suffer from gluten intolerance carefully read the ingredient listings on its cosmetic products and verify the absence of the following ingredients: “triticum vulgare” (wheat), “avena sativa” (oats), “secale cereal” (rye) and “hordeum distichon” (barley).

Do Make Up For Ever products have nuts in them?

Please contact us using our contact form to inquire about the specific product(s) and shade you are interested in.

PROS

I am a makeup artist. Is there a Make Up For Ever Pro membership program and how can I become a member?

Our Backstage Pro Program is a complimentary discount program extended to makeup artists, students, and select industry professionals (estheticians, cosmetologists, salon/spa professionals), residing in the United States, who purchase products through makeupforever.com, our NYC Pro Studio, or with our industry partners at Nigel’s Beauty Emporium, Naimies Beauty Center, and Frends Beauty Supply in California. Click here for more information and to apply.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

How long does my membership last?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and the Student/Industry Professional Discount of 30% is valid for 1 year.

My membership is about to expire. How do I renew it?

We are unable to accept a renewal application before your current membership expires. Once your membership reaches its expiration date, please login to your account and submit a new application with the current credentials required. For a list of our current credentials please click here.

What are the Make Up For Ever Pro member benefits?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education. The Backstage Card discount is non-transferable, and all orders placed using the discount must use a credit card in the same name.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

Where can I use my backstage card?

Your Backstage Card Professional discount is valid in US. Select countries may offer Backstage benefits. Click on the country below for more information.

Canada, France, Japan.

I currently have a 30% student/industry discount, but am now a working makeup artist. How do I reapply for the 40% makeup artist discount?

Please send us an email to backstagepro@makeupforeverusa.com. Be sure to include copies of the additional credentials that would qualify you for the 40% discount.

How can I receive product sponsorship for reviewing products?

We review these requests on a case-by-case basis. Please contact our PR team directly at pr@makeupforeverusa.com if you’d like to submit an inquiry.

I have a general pro question and would like to speak to someone directly.

Please call Customer Service at 855-575-3820.

ACADEMY

WHAT IS THE ACADEMY?

MAKE UP FOR EVER Academy has been training the greatest makeup artists through an international network for 20 years. Founded in 2002 in Paris, we are passionate about learning and pushing the limits of makeup through techniques and new products developed by Dany Sanz. For more information, visit Make Up For Ever Academy

BRAND

How can I apply for a position as a makeup artist or another position at Make Up For Ever?

We invite you to visit our Careers page to view open positions. By clicking on the job listing, you can review a description of each role and qualifications for applicants. Click “apply for this job online” to create a candidate profile, upload your resume, and submit an application.

How can I be informed about what is new at the Make Up For Ever? (corporate news, product releases, interviews, events…)

Subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about exclusive news, makeup tips, interviews and events.

CUSTOMER SERVICE

Contact Us

If you couldn’t find the answer you were looking for, please don’t hesitate to call 1-855-575-3820 or use our contact form and we would be happy to assist you. We are available Monday – Friday, 9AM to 8PM EST, excluding holidays*. Please allow 24-48 business hours (excluding weekends & holidays) to receive a response. It is not necessary to submit more than one message as your inquiry will be answered in the order it was received. Be sure to add MAKEUPFOREVER.COM to your trusted contact list to ensure that our message reaches your inbox.

*Please note that our Customer Service Department is closed for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.