FREQUENTLY ASKED QUESTIONS

Where can I buy MAKE UP FOR EVER products?

You can shop our complete product range here on this website. Select products can be found at Sephora stores, Sephora.com, Sephora inside Kohls, Kohls.com, Macys.com, and Nordstrom.com.

Do you accept international orders?

Regrettably, we are unable to process international orders at this time. If you wish to buy MAKE UP FOR EVER products, we suggest exploring our websites in France (FR), Europe (EU), Japna (JP), the United Arab Emirates (AE), Saudi Arabia (SA), and Kuwait (KW).

Do you ship to Puerto Rico, Guam, Hawaii, or Alaska?

We ship to Hawaii and Alaska using Express Shipping only.

Unfortunately, we do not ship to Puerto Rico or Guam at this time.

Can I use a freight forwarding service?

We are unable to ship to freight forwarding services. All orders must be sent to a valid street address.

Can I ship to a hotel, PO Box, APO, FPO, or DPO

All orders ship via UPS and must be sent to a physical street address. We are unable to deliver to hotels, PO Boxes, APO, FPO, or DPO addresses.

How do I place an order?

Shop your favorite MAKE UP FOR EVER products by adding items to your bag and proceeding to checkout. You’ll be asked to enter your shipping and payment details before confirming your order. Once completed, you’ll receive a confirmation email with your order number.

What shipping methods do you offer?

All orders ship via UPS and must be sent to a physical address. Please make sure to provide accurate address information, including city, state, and zip code, to prevent any errors or delays in shipping. Once an order is submitted, we cannot make changes to your shipping address. To ensure same-business-day processing, please submit your orders by 12:00 pm US Eastern Time. Orders placed after 12 pm EST will be shipped on the next business day. Orders made during the weekend will be processed on the following business day.

Estimated shipment time includes processing and carrier transit time. Please allow up to 3 business days for your order to be processed and leave our facility.

What payment is accepted on makeupforever.com?

Split your purchase into four payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. For questions regarding Klarna, please visit our

What is Klarna?

Split your purchase into four payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. For questions regarding Klarna, please visit our Klarna FAQ page

What if I place an order and the items is out of stock?

If a product is out of stock, the item will automatically be removed from your order, and you will receive an email detailing which product was removed. You will not be charged for this item, and we will ship the remaining item(s) to prevent shipment delays.

If your entire order is cancelled, the pending hold will automatically drop from your payment method within 3-5 business days. For more information about the removal of authorization holds, please contact your issuing bank or credit card company.

We suggest joining the waitlist so that you are notified when the item is back in stock. Just go to the product page, choose the product you want, and click Join The Waitlist. Enter your email in the box.

How can I track my order?

If you placed your order with a registered MAKE UP FOR EVER account, you can check the status of your order and view your 6 month order history by visiting the "My Orders" page in your account. Once your order ships, we will email you a tracking number. If you placed your order as a guest, please contact our Customer Service department and one of our agents would be happy to assist you.

Can I edit or cancel my order once it has been placed?

Once an order is placed, our system begins processing it immediately. Because of this, we are unable to modify or cancel the order. Please double-check your information before submitting your order to ensure its correct.

Does makeupforever.com have a maximum purchase policy?

We must limit orders to ten of any single item. Please note all orders are subject to review. Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If resale or commercial activity is suspected, orders can be cancelled.

I am receiving an error message during checkout

If you receive an error message while placing your order, please contact your bank to insure there are sufficient funds available. Verify that the credit card and billing information are entered correctly and match the information on your financial statement. If the problem persists, do not attempt multiple orders, and contactour customer service team.

My order was canceled. Why am I still being charged?

Orders can be cancelled if the information entered at checkout could not be verified or if they fail to meet our shipping terms. You have not been charged for this order. When an order is placed, your issuing bank will place a temporary hold to reserve funds equivalent to your pending purchase amount. In the case that your order is unsuccessful, the authorization is released automatically. The expiration time frame (typically 5-7 business days) is set by the issuing bank for your payment card. For more information about the removal of authorization holds, please contact your issuing bank or credit card company.

What is a payment authorization hold for on online order?

When an order is placed, your issuing bank will place a temporary hold to reserve funds equivalent to your pending purchase amount. This hold will be released automatically once your order has shipped and payment is authorized. For more information about the authorization hold time frame, we recommend contacting your bank or credit card company.

What is a payment authorization hold for on online order?

Please inspect your order upon arrival. If any items are damaged or defective, contact us at info@makeupforeverusa.com and include your order number, item description, and photos of the damage, packaging, and shipping box.

To ensure timely assistance, please report all issues within 48 hours of receipt. Unfortunately, we cannot process claims after this period.

Important: Keep the original packaging and the damaged or defective product for inspection. If the product is not available, we will not be able to process a claim. Once we confirm the item is damaged or defective, we will provide next steps.

If you didn’t purchase your product on our website, you’ll need to return it to the original retailer where it was purchased.

My order is marked delivered but I haven't gotten it.

If your tracking shows that your package was delivered but you can’t locate it:

The driver may have placed your package in a safe spot out of plain sight or protected from harsh weather. In some cases, it may take an additional 24–48 hours to appear as delivered.

If more than 48 hours have passed, please contact us immediately and include your order number and full shipping address so we can open an investigation to help locate your package.

I was charged twice for a recent order.

If you believe you were charged twice, please contact us at info@makeupforever.com. Include your order number, date of the charge, and amount.

I never received my order confirmation.

Check your spam or junk folder, as automated emails can sometimes be filtered there. If you have a registered account, you can log into your account at MAKEUPFORVER.com to view your recent orders. If you do not have an account, please contact our Customer Service team with your name and email address used at checkout.

My delivery address is wrong or incomplete. How do I change it?

Once an order is placed, our system begins processing it immediately. Because of this, we are unable to modify the shipping address or cancel the order. Please double-check your information before submitting your order to ensure its correct.

What is your return or exchange policy?

We gladly accept returns for unopened or gently used products within 30 days of purchase. Please note that exchanges are not available.

For full details, you can view our complete return policy, download a return form, and follow step-by-step instructions here

How do I star a return?

Complete the return form enclosed in your original order and include it with your return along with your item and original product packaging. You can find your order details on your order confirmation email or packaging slip. Incomplete, inaccurate, or missing return forms will increase processing time.

For full details, you can view our complete return policy, download a return form, and follow step-by-step instructions

here

How long does it take to process my refund?

Once a package is received at our facility, the return and refund process can take 21 business days to be completed. You will receive an email when your return is processed, and your refund has been issued.

How do I exchange a product?

We regret that we’re currently unable to offer exchanges. You are welcome to return the item for a full refund and repurchase the desired item. You can find more information on our return process

here

How can I return a product purchased from another retailer?

If you didn’t purchase your product on our website, you’ll need to return it to the original retailer where it was purchased.

Each retailer has its own return policy, and we’re only able to process returns for orders placed directly on MAKEUPFOREVER.com.

Do you offer discounts?

MAKEUPFOREVER.COM will occasionally give you the opportunity to take advantage of special offers or online promotions. Click here to explore our current promotions or offers. You can also subscribe to our newsletter to be notified of any upcoming promotions.

Please note, you can only use one code or offer/discount per order. Promotions can not be applied to previous purchases. Eligible offers without a code will be automatically applied if the order meets the requirements of eligibility.

If you are a professional makeup artist, student of makeup, or industry professional, please click here for more information about our Backstage Pro Program.

How do I use a promo/coupon code?

To redeem a promo/coupon code, simply enter your code in the section marked “Do you have a promo code?.” This can be found on the right of the shopping bag on desktop or below the shopping bag on mobile. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed as applied. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to Pro (Backstage Cardholder) orders or previously placed orders.

Can I use multiple promo codes on one order?

Only one promo code can be applied per order. Offers cannot be combined with other discounts or promotions.

My promo code isn't working

Double-check that your code is entered correctly, that it hasn’t expired, and that the items in your cart are eligible. All our promotions come with terms and conditions. Visit our offers page for more information.

Please note, you can only use one code or offer/discount per order. Promotions can not be applied to previous purchases. Eligible offers without a code will be automatically applied if the order meets the requirements of eligibility.

If you are still experiencing issues, please contact Customer Service.

Who can I contact for product advice?

If you would like to learn more about how to use our products, you can visit the product page for instructions & Pro tips or click here to use our virtual try on or shade finder. You will also see product recommendations that will pair well with your product.

For personalized advice, use our contact form and a member of our Customer Service Team would be happy to assist you.

How can I find the right shade?

Use our Shade Finder tool on each product page or reach out to our customer service team for personalized recommendations.

How can I find the right shade?

Use our Shade Finder tool on each product page or reach out to our customer service team for personalized recommendations.

What is the virtual try on/shade finder and how does it work?

The virtual try on and shade finder are tools that can help you see how products will appear to help you find the shade(s) best suited for you. Click here to browse our tools.

Ensure that you are in ample natural lighting on the front of your face. Avoid strong focus lighting on the top, back, and sides of your face.

How can I get product samples?

We currently do not mail out samples by request.

I cannot find my favorite Make Up For Ever product anymore. Why is that?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology.

When do Make Up For Ever products expire?

The period after opening is indicated by an image near the recycling logo that looks like an opened jar with "6m" or "12m" written inside it. That means that product is to be used within 6 months or 12 months after opening.

It is important to note that websites and other calculators are not verified sources for determining the expiration of products. If you have any concerns about a particular product, please contact us and provide the date and place of purchase, product description, and batch number.

How can I retail Make Up For Ever products or become a distributor?

Currently, we are not able to sell our products via individual retail partners. MAKE UP FOR EVER products can be found exclusively at MAKEUPFOREVER.COMSelect products can be found at Sephora stores, Sephora.com, Sephora inside Kohls, Kohls.com, Macys.com, and Nordstrom.com.

I have a question concerning product ingredients.

A complete list of product ingredients can be found on each product page or product packaging. If your question concerns a specific ingredient, please contact us and provide details of the ingredient(s) & product(s) you are inquiring about.

Do Make Up For Ever products contain heavy metals?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.

Do Make Up For Ever products contain parabens?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all our new launches are paraben-free.

Are Make Up For Ever products vegan?

There are currently no international standards or regulations defining vegan cosmetics. Our aim is to ensure consumer safety while respecting animal life. We do not test our products on animals and animal-derived ingredients are banned except for the use of a few ingredients justified by the non-sacrifice or non-suffering of the animal and/or absence of a substitute.

Please contact us using our contact form to inquire about the specific product(s) and shade that you are interested in.

Does Make Up For Ever test on animals?

We do not test products or the ingredients used in our cosmetics on animals unless required by law. We abide by this principle since 1989, long before the ban on animal testing was instituted by the European Union in 2013. We are deeply convinced that animal testing must come to an end and we are actively working on the development, validation, and acceptance of alternative methods to animal experimentation.

Are Make Up For Ever products gluten free?

We do not use gluten as an ingredient in our cosmetics products. All the raw materials derived from cereals such as wheat, barley, rye, and oats, undergo a thorough purification process to remove the gluten. An internal check ensures the quality of the purified raw material from our supplier.

Despite this high standard, very small traces of gluten can still be present after the purification process, but they do not pose any health risk to consumers due to an extremely low concentration. Indeed, as gluten is not absorbed through the skin, no adverse reactions to gluten have ever been reported.

We may recommend that consumers who suffer from gluten intolerance carefully read the ingredient listings on its cosmetic products and verify the absence of the following ingredients: “triticum vulgare” (wheat), “avena sativa” (oats), “secale cereal” (rye) and “hordeum distichon” (barley).

Do Make Up For Ever products have nuts in them?

Please contact us using our contact form to inquire about the specific product(s) and shade you are interested in.

Employment, collaborations, and public relations reuqests.

How can I apply for a position at Make Up For Ever?

We invite you to visit our Careers page to view open positions. By clicking on the job listing, you can review a description of each role and qualifications for applicants. Click “apply for this job online” to create a candidate profile, upload your resume, and submit an application.

Are you accepting PR or influencer collaboration requests?

We review these requests on a case-by-case basis. Please send any inquiries to pr@makeupforeverusa.com. Be sure to include your social media handle and a screenshot of your analytics for review.

How can I be informed about what is new at the Make Up For Ever?

Subscribe to our newsletter or follow us on social media for early access to product launches, events, and exclusive promotions.

I am a Makeup Artist. Is there a Make Up For Ever PRO Membership Program and how can I become a member?

Our Backstage Pro Program is a complimentary discount program extended to makeup artists, students, and select industry professionals (estheticians, cosmetologists, salon/spa professionals), residing in the United States, who purchase products through makeupforever.com, or with our industry partners at Nigel’s Beauty Emporium, Naimies Beauty Center, and Frends Beauty Supply in California. Click here for more information and to apply.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

How long does my membership last?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and the Student/Industry Professional Discount of 30% is valid for 1 year.

My membership is about to expire. How do I renew it?

We are unable to accept a renewal application before your current membership expires. Once your membership reaches its expiration date, please login to your account and submit a new application with the current credentials required. For a list of our current credentials please click here.

What are the Make Up For Ever Pro Member benefits?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education. The Backstage Card discount is non-transferable, and all orders placed using the discount must use a credit card in the same name.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

Where can I use my backstage card?

Your Backstage Card Professional discount is valid in US. Select countries may offer Backstage benefits. Click on the country below for more information. Canada , France , Japan.

I currently have a 30% off student/industry discount, but am now a working Makeup Artist. How do I reapply for the 40% Makeup Artist discount?

Please send us an email to backstagepro@makeupforeverusa.com. Be sure to include copies of the additional credentials that would qualify you for the 40% discount.

I have a general PRO question and would like to speak to someone directly.

Please call Customer Service at 855-575-3820.

What is the Academy?

MAKE UP FOR EVER Academy has been training the greatest makeup artists through an international network for 20 years. Founded in 2002 in Paris, we are passionate about learning and pushing the limits of makeup through techniques and new products developed by Dany Sanz.

Coming Soon!

Contact Us

If you couldn’t find the answer you were looking for, please don’t hesitate to call 1-855-575-3820 or use our contact form and we would be happy to assist you. We are available Monday – Friday, 9AM to 8PM EST, excluding holidays*. Please allow 24-48 business hours (excluding weekends & holidays) to receive a response. It is not necessary to submit more than one message as your inquiry will be answered in the order it was received. Be sure to add MAKEUPFOREVER.COM to your trusted contact list to ensure that our message reaches your inbox.

*Please note that our Customer Service Department is closed for the following holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and Christmas Day.